Aetna Declares A Brighter Experience For Entire Members of Aetna Dental Team

Aetna today declared important enhancements to the online experience for Aetna’s Dental members with the addition of Brighter’s entire suite of consumer engagement services to its Aetna Navigator member tool. Beginning in the year of January 2018, Aetna will expand its online offering by leveraging Brighter’s capabilities to assist members decrease out-of-pocket costs better manage their family’s oral health, and more easily research and connect with in-network providers. These services will be available to Aetna Dental team, involving those with a Dental Maintenance Organization (DMO) plan.

“As part of Aetna’s continual commitment to joining members where they are, we’re infusing our online tools with the similar modern consumer conveniences that we expect in every other aspect of our lives. With the addition of these capabilities, it’ll be simpler for our Aetna Dental team to make more informed decisions, better maintain their oral health, and potentially save hundreds of dollars a year,” claimed Sheryl Burke, senior vice president of Specialty Businesses at Aetna.

Aetna Dental team is the 1st dental carrier to integrate Brighter’s complete suite of consumer engagement services to enhance cost-effective and convenient access to dental care. With these enhancements, members will get personalized benefit status updates and recommendations throughout the year on how they can increase the value of their plan.

Members will also be capable to use Brighter’s, industry-first, interactive marketplace directory to:

• Compare network providers by their Brighter Score®;
• Read reviews from other patients;
• See referrals from the member’s co-workers; and
• Comprehend how much their out-of-pocket costs should be for the services they get.

Brighter Schedule® also enables members to genuinely schedule their appointments online and get reminders when they are due for their next check-up.

Aetna test groups have demonstrated that Brighter’s consumer engagement services drive remarkable member satisfaction and more in-network provider selection which can lead to decreased claims costs for employers that purchase an Aetna Dental Plan and an employee base that is more engaged in their oral health.

“Brighter is excited to support Aetna’s desire to use innovative technologies and consumer data to offer best-in-class products,” claimed Jake Winebaum, chief executive officer of Brighter.  “As our platform sustains to expand, we look forward to working with consumer-focused organizations such as Aetna to make better how members engage with their benefit plans.”